Frequently Asked Questions

Purchasing Oberon Products

What are Oberon's hours of operation?

8am-8pm EST (5am-5pm PST)

What is the lead time for Oberon products?

We do our best to maintain stock levels of 50 units on most of our products, but there may be a 4 to 6 week lead time on some products depending on demand. If an item is out of stock we will notify you immediately, and provide a ship date based on the production schedule. In addition, we will do our best to inform you of any delays in production. We are aware of the critical nature of timely scheduled delivery of product. Please advise us if you have special delivery needs based on time critical construction and integration schedules. If you anticipate ordering product over a time period, consider asking your preferred distributor to stock the product. Minimum purchase requirements may apply.

How do I purchase Oberon products?
  1. Contact one of our distributors
  2. Contact one of our Manufacturer’s Rep firms
  3. Contact Oberon customer service for list price and availability at 877-867-2312 or email Sales
  4. For Custom designs, OEM or special projects contact Oberon Customer Service at 877-867-2312 or email Sales.
How do I submit an order?

Distributors and Dealers can place orders by fax: 877-867-2314 or email Sales.

Is shipping included?

Shipping is prepaid and added to invoice, unless customer provides shipper’s account number to bill the shipping costs too.

Is there a minimum purchase required?

Please contact your Oberon products distributor to see if a minimum purchase is required. For factory orders, minimum purchase requirements may apply. Please contact your Oberon representative.

Can I evaluate the product before purchasing it?

Yes, we offer a 30 day evaluation. You will need to submit an evaluation form and a credit card application which Oberon will provide to you. After the 30 days if you choose to keep the unit or do not return it, Oberon will charge the credit card supplied on the form. The evaluation units will be shipped out UPS ground.

How are the products shipped?

All orders are Freight On board Origin All standard ground orders ship via UPS GROUND and freight orders ships via R&L Carriers unless otherwise directed/requested. If you would prefer a specific freight carrier please specify when ordering. Requesting carriers other than UPS/R&L Carriers may cause delays in order processing. We can ship your order via 3rd party collect. In order to ship 3rd party, your account number along with the billing address and telephone number is required prior to shipment. Please specify your requested carrier and information on your PO.

Where are the products shipped from?

Oberon has 3 warehouse locations. Orders with multiple line items may ship from multiple locations.

  • State College, PA
  • New Kensington, PA
  • Blairsville, PA
How do I check the status of an order?

You can check the status of any order by sending an email to sales and include your name, company name and PO# or you can call 877-867-2312 and speak with any customer service representative.

What are cutoff times for ordering?

The daily cutoff time is 3 p.m. Eastern. All shipments are subject to stock and availability. Contact your Oberon Customer Service Representative for current availability. Currently stocked items will take 1 to 3 business days to process for shipment. Items not in stock may take 6-8 weeks to deliver. Same-day shipments are not available.

Can I purchase your products internationally?

For Canadian sales, please contact one of these distributors:

For other international sales, please contact Anixter EMEA or Anixter APAC.

How do I choose the proper enclosure for my AP?

You can use the “Enclosure Finder” on our homepage to assist in finding the right product.

What vendor’s APs and switches can be used in Oberon products?

Oberon has a wall and ceiling mounting solution for virtually all networking products. You can use the “Enclosure Finder” on our homepage to assist in finding the right product.

Are Oberon products "plenum rated" or designed for installation above the suspended ceiling? (NEC and UL Compliance)

Oberon’s ceiling mounted enclosures are designed to satisfy National Electric Code paragraphs 300-22 and 300-23 for installations in the air handling space above an acoustic or suspended ceiling. The products are steel and aluminum, with some UL classified plastic components. Oberon’s ceiling mounted enclosures have been evaluated by UL and have been found to be “Suitable for use in Other Environmental Air Space in Accordance with Section 300-22(C) of the National Electrical Code, and Sections 2-128, 12-010(3) and 12-100 of the Canadian Electrical Code, Part 1, CSA C22.1.”

Please see Oberon NEC and UL Compliance Statement for Oberon’s AP Mounting Solutions.

Are Oberon products UL listed?

Most of Oberon’s products are UL50 listed (file # E249360) and/or UL 60950 NWIN listed (file # E348543). The specification sheet will indicate if the product is listed.

Please see Oberon NEC and UL Compliance Statement for Oberon’s AP Mounting Solutions.

Have Oberon products been tested to UL2043 for heat and visible smoke release?

Yes, two of Oberon’s ceiling mounting product, have been tested to, and pass, the UL2043 test for heat and visible smoke release. These are the Models WC-AP1250-X and WC-AP1240-X. A test report is available for both.

In general, metal enclosures satisfy the intent of UL2043.
Please see Oberon NEC and UL Compliance Statement for Oberon’s AP Mounting Solutions.

How are the ceiling products installed?

The ceiling products are designed to be supported by support wires, cables or threaded rods, independent of the ceiling support gridwork. These support wires should be attached to building structural members, not the ceiling tile support wires or gridwork.

Does Oberon have anchorage and installation drawings approved by the California Department of Health Care Access and Information (HCAI), formally the Office of Statewide Health Planning and Development?

Yes, many of the products have an HCAI (formerly OSHPD) Pre-Approval of Manufacturer’s Certification listed under HCAI (OSHPD) Pre-Approval of Manufacturer’s Certification listed under HCAI (OSHPD) OPM-0110. See the individual specification sheets for HCAI (OSHPD) drawings. Electrical wiring, if required, should be performed by a qualified electrician.

Does Oberon have enclosures for outdoor use?

Yes, Oberon’s Model 1020-00, 1024-00 and 1026-00 are NEMA 4x waterproof enclosures designed for protecting APs in outdoor locations. They are composed of an impact resistant plastic which is transparent to wireless signals and UV stabilized.

Can Oberon customize products?

For Qualifying Customers, Oberon will build custom products under the following terms:

  • Custom product proposal will be qualified by Oberon Business Manager
  • Oberon will develop custom product prints in agreed upon timeframe
  • Customer will sign approval on Customer Approval Print
  • Customer agrees to purchase prototype units if required
  • Standard lead times do not apply, product lead times will be developed and agreed upon
  • Custom product is non-returnable
  • Oberon owns custom product design, and right to manufacture, unless customer pays for engineering development time
What methods of payment do you accept?

Visa/Mastercard, Government Purchase Card, or Purchase Order.

How do I establish credit terms?

Upon approval of your credit application, Oberon offers Net 30 day terms. Please contact accounting to receive a credit application.

What is the remit to address for payments?

Oberon, Inc
Attn: AR/AP
1315 S. Allen Street, Suite 410
State College, PA 16801

What is the Oberon warranty?

WARRANTY Standard Limited Warranty – Oberon-Branded Hardware Products from Oberon, a Division of Chatsworth Products, Inc. (CPI) warrants all Oberon-branded hardware products to be free from defects in material and/or workmanship (Oberon’s Standard Limited Warranty) for a period of three (3) years following the date of purchase (the Original Warranty Period). The customer must contact Oberon in writing or by oral communication confirmed in writing within the Original Warranty Period to report a product that the customer claims is defective. Oberon reserves the sole and absolute right to determine whether or not the product or any part thereof is defective. In the event a product (or any part thereof) is determined by Oberon to be defective (an Accepted Claim), Oberon will provide a re-manufactured or replacement product or part (the Replacement Product) at no cost to the customer and issue a Return Material Authorization (RMA) number. In the case of an Accepted Claim, the customer shall be responsible for shipping back the defective product to Oberon under the provided RMA number within 30 days following receipt of the Replacement Product. If the customer fails to do so, Oberon has the right to invoice the customer for the price of the Replacement Product. Any exceptions to this return policy must be authorized by Oberon in writing in advance. Freight charges for the return shipment of the defective product for an Accepted Claim shall be borne by the customer, unless the defect is reported by the customer to Oberon in writing within the first 30 days following the customer’s receipt of the original product. Any Replacement Product that has been provided under an Accepted Claim will be subject to CPI’s Standard Limited Warranty for the remaining Warranty Period applicable to the original product or 90 days following the date of replacement, whichever occurs later. Oberon’s Standard Limited Warranty and Extended Limited Warranty do not extend to Oberon-branded hardware products that have been subjected to abuse, misuse, neglect, accident, improper use, or improper installation, operation, repair and maintenance (except to the extent provided by Oberon authorized personnel), nor to products that have been altered or modified in any way by anyone other than Oberon authorized personnel, in which case Oberon’s Standard Limited Warranty or Extended Limited Warranty shall be null and void. In no event will Oberon be liable for consequential damages, for loss, damage or expense directly or indirectly arising from the use of any of its branded products, for any inability to use materials or from any other cause. All non-Oberon branded products that are resold through Oberon carry the original manufacturer’s warranty, if any. All such warranty claims must be submitted directly to the original manufacturer in accordance with the terms of such warranty, if any.

Can products be returned?

Yes, HOWEVER, there is a 20% re-stocking fee for all products. Special orders, custom configured, modified, or cut to length products are not returnable. After 90 days, no returns or exchanges will be accepted. Under no circumstances will Oberon be liable for any incidental, consequential, special or exemplary damages. Customer shall insure return shipments for value of product returned. Customer shall be responsible for legal and other fees associated with collection of payments to Oberon which are past due. Please contact Oberon for a RMA number for your return. Any items returned to Oberon without a RMA will be refused and returned to the Customer.

What if products are damaged while in transit?

If an item is damaged during shipping please notify the delivery driver immediately. All items must be inspected at the time of delivery. Any failure to notify Oberon of a damaged product within 5 days of receipt may forfeit your claim to the shipping company. Customer is responsible to retain all packaging material required for inspection by shipping carrier. Failure to do so may result in denial of your claim. Even if you suspect only damage, write “possible concealed damage” on the freight bill. With this statement you will be able to file a claim with the shipping company should you later discover damage.

Missing or Incorrect items

Please check if your packing slip indicates the missing item should have been included within the order you have received. Keep in mind that some items may be shipped in separate shipments. If you see that an item is missing, and it is on your packing slip or have additional questions please contact Oberon within 5 days of receipt. If you believe something was incorrectly shipped, you must contact Customer Service within 5 days of receipt.

*Any discrepancy of items shipped directly to Distributor warehouses must be reported to Oberon within 5 days of receipt. If shipped from Distributor warehouse to customer, Oberon is not liable for damages or incorrect items shipped.